Clear promises. Clear terms.

Protection backed
by a promise.

These guarantees apply to qualifying Manual 100 orders confirmed from 29 September 2026. They are additional to your statutory rights. Keep your order confirmation and installation handover details.

12-month protected-entrance theft pledge

If a vehicle is stolen through an entrance protected by a PostSecure installation within 12 months of completion, while all the agreed posts were fully raised and locked, we will repair or replace the affected installation free of charge. If we cannot put it right, we will refund the amount you paid for that affected supply-and-installation order.

The posts must have been supplied and fitted by PostSecure, in the agreed positions protecting the entrance, and used in accordance with the handover instructions.
The theft must have occurred through that protected entrance while all its agreed posts were raised and locked. Theft through an unprotected route or while a post was lowered, unlocked, removed or disabled is outside this pledge.
Contact us as soon as reasonably possible with your order details, police crime reference and available evidence of the route and the posts’ condition. Photographs, CCTV or other relevant information help us assess the claim. We will ask only for evidence reasonably needed to establish eligibility.
Allow us reasonable access to inspect and put the installation right. Covered repair or replacement includes the affected posts and the work required to restore the installation’s intended function. If that remedy cannot be provided, the refund is the price actually paid for the affected supply-and-installation order.
This pledge covers the installation remedy described above. It is not motor insurance and does not pay for the vehicle, its contents, loss of use, insurance excess or other consequential loss. Keep appropriate vehicle insurance.
The pledge does not cover deliberate misuse, unauthorised alteration or damage unrelated to the qualifying theft. It does not represent a certified crash rating or a promise that theft is impossible.

Five-year manufacturer’s metal-parts guarantee

For five years from installation or delivery, a manufacturing or material fault in the Manual 100’s metal parts that prevents normal operation is covered, provided the post has been properly installed, used and maintained. We will repair or replace the affected covered parts without charge.

This is a metal-parts guarantee. Routine servicing, normal wear, lost keys, accidental or impact damage, misuse, unauthorised modifications and cosmetic changes that do not prevent operation are outside its scope. Keep the sleeve clear and follow the operation and maintenance instructions supplied at handover.

Routine servicing and labour for removal or refitting are not included in this five-year parts guarantee. Any such charge will be explained and agreed before work is arranged. This limitation does not affect your rights where the product or our installation service is faulty.

Booking, fitted prices and payment

Sending a request is free and does not confirm an appointment, allocate stock or create an obligation to pay. We check your postcode, driveway photo, surface, access and proposed layout, then confirm the final scope, total price and available fitting date in writing.

Standard fitted packages are £399 for one post, £749 for two, £999 for three and £1,249 for four. Each additional post after four is £250. PostSecure is not VAT-registered; no VAT is added to these prices. They cover suitable standard installations in our confirmed service area. Reinforced concrete, underground services, drainage conflicts, difficult access or specialist finishes require assessment and a written quote. We need your agreement to any changed price before starting.

With pay on completion, no card details or payment are required to request your installation. The agreed balance is payable after fitting is complete, by an agreed card/payment-link or cash option. If you prefer to pay upfront, we issue a customer-specific Stripe checkout link only after approving the driveway and order. Klarna is shown where available and eligible; its provider’s terms apply.

Your written order confirmation sets out the installation address, scope, total payable price, fitting arrangements, guarantees and applicable cancellation information. If we cannot fulfil an approved prepaid order, we will discuss alternatives with you or refund the unfulfilled order.

Changes, cancellation and your rights

Contact us promptly if you need to change or cancel. There is no fee for changing or withdrawing an unconfirmed request. For consumer distance or off-premises orders, you have the applicable 14-day cancellation right. For the goods element this runs from receipt; for a service contract it runs from agreement. Your written order confirmation explains how the right applies to your supplied-and-fitted order. Tell us clearly if you wish to cancel, by WhatsApp, phone or post.

We will not start work during a cancellation period without your express request and the necessary explanation. If you request early work and then cancel, a proportionate charge may apply to work already performed where legally permitted. We do not impose an automatic cancellation fee. Applicable refunds are made within the statutory time limit, normally to the original payment method. Please contact us about the return of any delivered goods.

These voluntary guarantees do not limit your statutory rights to goods matching their description and being of satisfactory quality, or services carried out with reasonable care and skill. A guarantee expiry does not by itself remove those rights. No term here excludes liability that cannot lawfully be excluded.

To cancel by post, write: “I give notice that I cancel my order for [goods/service], ordered on [date], order reference [reference].” Include your name, address and date, and send it to the business address below.

Get help or make a claim

Contact PostSecure on 07535 879477 or WhatsApp. Send your order reference, installation date and a description of the problem, with photographs where possible. We will explain what we need, assess the claim and agree the next step. Valid repairs, replacements and refunds will be arranged without unnecessary delay.